Messages

1

Help/Support / Re: Would like to restart VIP service

« on: April 26, 2019, 05:11:49 AM »

Hi guys-


Would like to restart VIP service. My name is ValleyBeast559. I was VIP with you guys for over 3 years but then times got tough. How would I go about doing this? Thanks in advance

Valley

You can restart the subscription (If you so choose) by going to http://deepbot.tv/services

This site is considered to be extremely informative, but I would like to know if these data are deleted and why.

Not quite sure I understand what you are referring to on this query. Are you referring to forum posts or the wiki (http://wiki.deepbot.tv/)

2

Help/Support / Re: Deepbot does not sync roles wqith discord

« on: April 26, 2019, 05:10:03 AM »

Hey there,

Regarding the one which is still a normal viewer:
Have they followed the guide outlined here? http://wiki.deepbot.tv/discord_integration-viewer_setup?

Regarding the one which is still a Silver VIP and not Gold:
1) Have the Gold VIP role been created via Master Settings?
2) When was the last full sync? (This will be shown at the bottom of the initial screen on the master settings window in Deepbot)

3

Help/Support / Re: Exclude Streamer and other bots from event messages

« on: April 26, 2019, 05:06:27 AM »

Hey there,

I believe this can be done by going to the user database, right clicking the user you want to not be mentioned and then putting a space in the "Custom Join message" box.
I've created a request to have a blacklist instead anyway on Deepbot's Trello page which can be voted on. (Can be found at https://trello.com/c/7EOtY6Pj).

Many Thanks
Jordan
Deepbot Support

4

Help/Support / Re: Bot lost all viewer data and backups are corrupted

« on: February 25, 2019, 04:28:46 AM »

I know this is late and I'm assuming we would have resolved this through some other means but if you are a VIP you can e-mail deepbot@deep.sg to request your cloud backup.

5

Help/Support / Re: Changed Name on Twitch

« on: February 25, 2019, 04:18:12 AM »

So i changed my name on twitch and i tried to change it on deep bot btu it wont let me because it registered to my old name on twitch. And i was wondering if theres anyway i could get some help

Are you still having difficulty with this?
If you changed your name using the Twitch Name Change service you can update your Twitch name here: http://deepbot.tv/twitchnamechange

Otherwise please let us know your old and new name and we will be able to action the change for you.

6

Help/Support / Re: Alternative Methods to Oauth

« on: February 25, 2019, 04:16:58 AM »

Is there another way to Oauth for the Bot/Streamer login?

No matter how many times I try, and I know I'm doing it correctly, Twitch's CAPTCHA fails, and I can't log into my Bots Account to Authorize

Hey there,

There is indeed an alternative method. Please refer to the following screenshot for how to do this.

7

Help/Support / Re: Deep Bot on other platforms?

« on: February 25, 2019, 04:15:59 AM »

Can you use deepbot on other platforms such as mixer?

Deepbot is currently only available on Twitch at this current point in time.
However, that's not to say in the future it won't be available on other platforms. Just this current point in time it is exclusively a Twitch bot.

Sorry about that.

8

Help/Support / Re: Alternative paying?

« on: February 25, 2019, 04:14:43 AM »

Hey there,

Sadly, Deepbot can only be paid with through PayPal.

Sorry about that.

9

Name Changes / Re: Name Change

« on: February 25, 2019, 04:02:13 AM »

Hey there,

Can't seem to find your original name on our database.
Have you had another name change since using that name or any other name which you may have used previously?

Many Thanks

10

Name Changes / Re: Streamer Name Change

« on: February 25, 2019, 03:59:56 AM »

Can see that your name has already been updated.
Any issues please let us know

11

Help/Support / Re: Song Requests by Song Name

« on: February 25, 2019, 03:57:20 AM »

I am trying to enable song requests by song name. I went to Master Settings and scrolled down. I see the box I need to check to allow this but it is grayed out, along with the search mode options next to it. Is there another setting I need to change first? Any help would be appreciated.

This feature is locked behind the VIP subscription which works out at $5/mo
You can find all the features that are VIP only here: http://wiki.deepbot.tv/vip_features

Apologies.

12

Help/Support / Re: !addwins and !wins commands

« on: February 25, 2019, 03:55:33 AM »

I want to record my wins for my game with !addwin  adding wins so that !wins will display my total wins.
How do I do this?

This is pretty simple and can be done in a few ways.

The way I'll show you below is to make use of @getcounter@ in the !win command. This will grab the number of times that a specific command has been run in total. As such, you can reset the counter in !addwin when you need to.

If you need to know more custom variables that you can use, you can find there at http://wiki.deepbot.tv/custom_commands

!addwin

Code: [Select]

That's 1 more win. The total number of wins we're at now is @counter@
!win

Code: [Select]

In total, we have had @getcounter@[!addwin] @if@[@getcounter@[!addwin]||1||victory!||victories!]

13

Bug Reports / Re: Issue with sounds in command editor

« on: January 20, 2019, 09:35:43 AM »

Hi everyone,

foremost, i'm french, then my english can be very bad, sry 

Before all, I want to really THANKS YOU ! This bot is really really REALLY amazing! I like every main VIP features like enable source or scene, custom games, and more. Big thx to dev team and just one word : continue !
Question : It seem that you give up the development for the bot, i'm right? (plz say me "no" ahah). Will you continue?

Then my issue !

I often use your bot for visuals emotes and "enable source" function for "pop" gifs on stream and the viewers appreciate it. It's very cool. !wreckingball "I came in like a wreeeeecking baaaaall!" for say hi with miley cyrus for exemple muahah!  xD
I mix it with attached sounds BUT, and it's my question : how do you equalize my sound with the viewers sound ? (I think my sentence is very bad sry ahah).
Explanations :

I have a lot of sounds who have very low volumes for me and high for the viewers and break their ears when they use it, at minimum.
But if I play sound manually in custom command panel they are hearing at the same volume (when they tipe command in chat) than me!! It seems like the bot amplify the sound when a command is executed but not when I clic on sound play in command editor!
FYI: The sources dont put anything sounds on OBS, I thought about that. no line appear on mix audio for that sources.

Have you got a idea please ?

Thx for your help !

(and I think you laughed a lot while reading this "thing" ahah sry  )

Hey there!

To answer your question about the bot's development for all intents and purposes we are led to believe that the bot is still under active development. The project itself is maintained by one developer (Who is also the owner of Deepbot) who also has a full time job.

With regards to your bug could you please provide the sound that you provided in your example? This is so I can test with the same sort of setup that you have to see if I can replicate the issue.

Thanks!

14

Bug Reports / Re: Banned Words / Phrase Protection not working properly

« on: January 20, 2019, 09:27:33 AM »

Banned Words / Phrase Protection used to work perfectly, but lately it does not purge/timeout/ban if a banned word on the list is typed in chat EXCEPT for the last word in the list. So the bot will only moderate for one word in the list.

Tested and observed across purge/timeout/ban and with or without immune user conditions.

Not sure if it's because of the latest update or any Twitch API changes.
Thanks,

- Kupoyo

Hi,

Any chance of providing examples? I know it's clear cut with what you said but for testing purposes if possible I'd like to test the use case as close to what you have as possible to see if I can replicate.

15

Bug Reports / Re: Music Player html5 Error?

« on: January 20, 2019, 09:26:03 AM »

I was using the external player but now Youtube is even blocking that sometimes.

i guess if we had updates they might help but last update was in August so looks like nothing is coming.

@showtimedr Do you have examples of where the Youtube player is also not working on the External player so I can see if it also does the same thing for me also?
What browser are you using?

Can only apologise for the lack of updates. The project itself only has 1 developer (Who is also the owner of Deepbot) who does development for the bot in his spare time. We're hoping for an update soon.