Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: JugoBetrugoTV on September 19, 2014, 09:56:39 PM

Title: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 19, 2014, 09:56:39 PM
Hello,

since yesterday the Bot is crashing on start after few seconds.
I thought "Well nevermind, gonna reinstall Win7 today anyway-should fix that problem".

Well, i've installed Win7 and the Bot is still crashing.
Logs/errorlog.txt is empty - i've reinstalled the Bot 3times.

Chatlog:
[19 Sep 15:48:09] The server instance WebSocketServer-16871484 has been started!
[19 Sep 15:50:40] <SYSTEM> : jugobot has joined the channel.
[19 Sep 15:52:47] The server instance WebSocketServer-18389930 has been started!
[19 Sep 15:52:53] <SYSTEM> : jugobot has joined the channel.

Need some help tho'.


Update: It's only crashing when i also connect with "Streamer Login".
Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 20, 2014, 03:29:55 AM
Update :
Errorlog.txt -

19 Sep 21:27:09,601 - 0.5.3.0: Crashed Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
19 Sep 21:27:09,606 - 0.5.3.0: Crashed    bei DeepBot.ChanMsg.ChanMsg.DisplayStreamerMessagePanel()
   bei DeepBot.ChanMsg.ChanMsg.LoadUserConfig()
   bei DeepBot.Main..ctor()
   bei DeepBot.Program.Main()
19 Sep 21:27:31,377 - 0.5.3.0: Crashed Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
19 Sep 21:27:31,382 - 0.5.3.0: Crashed    bei DeepBot.ChanMsg.ChanMsg.DisplayStreamerMessagePanel()
   bei DeepBot.ChanMsg.ChanMsg.LoadUserConfig()
   bei DeepBot.Main..ctor()
   bei DeepBot.Program.Main()
19 Sep 21:27:47,858 - 0.5.3.0: Crashed Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
19 Sep 21:27:47,863 - 0.5.3.0: Crashed    bei DeepBot.ChanMsg.ChanMsg.DisplayStreamerMessagePanel()
   bei DeepBot.ChanMsg.ChanMsg.LoadUserConfig()
   bei DeepBot.Main..ctor()
   bei DeepBot.Program.Main()
19 Sep 21:28:16,425 - 0.5.3.0: Crashed Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
19 Sep 21:28:16,430 - 0.5.3.0: Crashed    bei DeepBot.ChanMsg.ChanMsg.DisplayStreamerMessagePanel()
   bei DeepBot.ChanMsg.ChanMsg.LoadUserConfig()
   bei DeepBot.Main..ctor()
   bei DeepBot.Program.Main()
19 Sep 21:28:44,934 - 0.5.3.0: Crashed Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
19 Sep 21:28:44,938 - 0.5.3.0: Crashed    bei DeepBot.ChanMsg.ChanMsg.DisplayStreamerMessagePanel()
   bei DeepBot.ChanMsg.ChanMsg.LoadUserConfig()
   bei DeepBot.Main..ctor()
   bei DeepBot.Program.Main()
Title: Re: Bot crashing few seconds after start
Post by: ExpertsOnline on September 20, 2014, 04:21:01 AM
There was an issue with the recent update (0.5.3) impacting new users. This has now been fixed.
Can you please download a fresh installer (0.5.3.1) and try again.
Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 20, 2014, 06:05:40 AM
Hello,

i've downloaded the Deepbot.exe from the e-mail.
And i have still the same issue.

Or is there any new download link?
Title: Re: Bot crashing few seconds after start
Post by: ExpertsOnline on September 20, 2014, 12:27:00 PM
its the same link. Simply download the installer and install DeepBot again.

If not, please show the new error log (version number should be 0.5.3.1 if you have successfully installed the newer version)
Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 20, 2014, 05:40:15 PM
Hello again,

the Bot is crashing with no Error at all.
Deepbot is only starting when im running the update tool.


Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 20, 2014, 11:18:59 PM
Still the same issue:
<ProblemSignatures>
  <EventType>CLR20r3</EventType>
  <Parameter0>DeepBot.exe</Parameter0>
  <Parameter1>0.5.3.1</Parameter1>
  <Parameter2>541c8be1</Parameter2>
  <Parameter3>System.Xml</Parameter3>
  <Parameter4>4.0.30319.34209</Parameter4>
  <Parameter5>53489a76</Parameter5>
  <Parameter6>1d1</Parameter6>
  <Parameter7>3</Parameter7>
  <Parameter8>RML5K4UDBMA5NI04CIYRWVDHKEWFDHCV</Parameter8>
  </ProblemSignatures>

(http://picload.org/image/crlladc/deepbot.png)
Title: Re: Bot crashing few seconds after start
Post by: ExpertsOnline on September 20, 2014, 11:47:39 PM
This seems to be a tricky issue.

The error logs listed are from the previous version, so it appears this crash is not producing a log and is happening at a random interval after successfully connecting to the DeepBot servers.
With this information alone, it is difficult to pinpoint the issue. If you are able to help identify a way to be able to reproduce the crash, then we can work on solving it.

I understand this can be frustrating, so I do apologies. However, such silent crashes that happen at the windows level and not the program level are fairly hard to resolve.
I suspect it may have something to do with your region settings, as other users have not seen such an issue, however that is just a guess at this point.

I will try and look through possible causes, however if you are able to isolate which event or action triggers the crash, that would be very helpful in resolution.

Thanks,
Experts
Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 21, 2014, 01:03:05 AM
Well its tricky - sometimes the Bot is crashing when loading (normally at loading user config)
And sometimes its working for few minutes and than its crashing.

I didn't had any problems since 2days ago.
It crashed with my old windows 7 - and even now with new installed Win7.

Is there any option to find the errorlogs from windows?
Title: Re: Bot crashing few seconds after start
Post by: JugoBetrugoTV on September 21, 2014, 06:53:43 AM
I've reinstalled Win7 again - somehow Netframework was broken i guess.

cheers