Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: HisandHergaming on September 22, 2014, 05:13:58 AM

Title: Error Connecting after update
Post by: HisandHergaming on September 22, 2014, 05:13:58 AM

im having issues logging into deepbot after the update i did on it its giving me the error. and error has occurred when trying to log in please ensure u have access to the beta and try again later?????? PLEASE HELP this error occured after i did the update for deepbot last night

Title: Re: Error Connecting after update
Post by: ExpertsOnline on September 22, 2014, 06:14:03 AM

Please can you confirm the bot name and stream name? Possibly a screenshot of your config tab?
Is there anything in the errorlog201409.txt file in the logs folder?

Title: Re: Error Connecting after update
Post by: HisandHergaming on September 22, 2014, 07:09:24 AM

yea bot name is vaderbot_ and twitch name is HisandHerGaming

Title: Re: Error Connecting after update
Post by: Explicit Li on September 22, 2014, 09:16:48 AM

I am experiencing the same thing. After the update I haven't been able to connect.

Title: Re: Error Connecting after update
Post by: HisandHergaming on September 22, 2014, 09:33:59 AM

yea really getting annoying lol streaming now and deepbot is still not working!! i just wont connect

Title: Re: Error Connecting after update
Post by: ExpertsOnline on September 22, 2014, 02:49:30 PM

HisandHergameing :

As discussed over teamviewer, the issue was the Hotspot VPN protection which was blocking the responses from DeepBot servers.
Disabling that resolved the issue.

ExplicitLi : Please can you confirm if you have any programs/firewalls active? If so, could you try disabling those temporarily to confirm if they are the issue?

Title: Re: Error Connecting after update
Post by: sahand675 on November 17, 2014, 01:43:39 AM

i also need help with this please help me

Title: Re: Error Connecting after update
Post by: ExpertsOnline on November 18, 2014, 10:21:13 PM

Sah : I can't see your login requests reaching the servers. Most likely, you have a firewall/Proxy/VPN/anti virus that is blocking access to DeepBot.
Please try disabling these one at a time to find the culprit software.

Regards,
Experts

Title: Re: Error Connecting after update
Post by: sahand675 on November 22, 2014, 03:58:36 AM

i removed my anti virus and turned off firewall still the same message, i have the error file " errorlog201409" if that helps