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Deep Bot => Help/Support => Topic started by: Fallaste on October 25, 2014, 12:53:51 PM

Title: "An error occured when trying to login."
Post by: Fallaste on October 25, 2014, 12:53:51 PM

"Please ensure you have access to the Beta and try again later."
It was working fine until I moved my computer to a new location. Please help!

Title: Re: "An error occured when trying to login."
Post by: emrerocky on October 25, 2014, 12:56:45 PM

Support for versions prior to 0.5.3 has been terminated to ensure server resources are not wasted on supporting backward compatibility for a large number of versions. If you are getting a message that your beta licence has expired, please update to the latest version and try again.

-emrerocky

Title: Re: "An error occured when trying to login."
Post by: Fallaste on October 25, 2014, 01:05:37 PM

I am currently up to date, using version 0.5.5.2

Title: Re: "An error occured when trying to login."
Post by: emrerocky on October 25, 2014, 01:16:57 PM

Quote from: Fallaste on October 25, 2014, 01:05:37 PM

I am currently up to date, using version 0.5.5.2

You should have access to the beta, are there any other details you know?

-emrerocky

Title: Re: "An error occured when trying to login."
Post by: Fallaste on October 25, 2014, 01:27:07 PM

I don't have any other details other than I moved my computer from my home to a new place. It was working fine when I was at home. Other than that, nothing has changed.

Title: Re: "An error occured when trying to login."
Post by: emrerocky on October 25, 2014, 01:29:49 PM

Quote from: Fallaste on October 25, 2014, 01:27:07 PM

I don't have any other details other than I moved my computer from my home to a new place. It was working fine when I was at home. Other than that, nothing has changed.

Try switching your port.  If that doesn't work, make sure that the network doesn't have any firewalls.

-emrerocky