Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: saucyslimbaugh89 on November 17, 2014, 04:15:35 PM

Title: bot login issue?
Post by: saucyslimbaugh89 on November 17, 2014, 04:15:35 PM

When I try and login to the bot on twitch it says login is incorrect, was I suppose to create an account for saucybot on twitch?  If so I believe that is already taken, so could I change it to ssgbot please?  Once this is done what steps exactly do I take to login to twitch with the bot?  Appreciate the help the tutorial is kind of confusing me sorry I'm a complete noob with this stuff!  Thank you so much!

Title: Re: bot login issue?
Post by: ExpertsOnline on November 17, 2014, 09:57:25 PM

Bot name updated.

Regards,
Experts

Title: Re: bot login issue?
Post by: sanzzes on November 17, 2014, 11:58:21 PM

Bot name Updated???

I have the same issue after Bot Update.

Title: Re: bot login issue?
Post by: ExpertsOnline on November 18, 2014, 12:04:22 AM

Can you please describe the exact error message? I do not see any connection attempts so far from the stream 'saucyslimbaugh89'

Title: Re: bot login issue?
Post by: sanzzes on November 18, 2014, 12:06:03 AM

mine is sanzzes / sanzzibot

Title: Re: bot login issue?
Post by: ExpertsOnline on November 18, 2014, 12:12:23 AM

I can see your login requests on the servers, and I can see a success response as well.
Most likely, you have a firewall/Proxy/VPN/anti virus that is blocking access to DeepBot.

Please try disabling these one at a time to find the culprit software.

Regards,
Experts

Title: Re: bot login issue?
Post by: sanzzes on November 18, 2014, 12:13:49 AM

nothing of that is running.

Only after last update i cant connect. before the update all is fine and nothing changed on my windows server.

Title: Re: bot login issue?
Post by: FloxyTek on November 18, 2014, 01:03:52 AM

got the same problem cant connect to twitch.

bot says something went wrong while connecting to twitch.

Name off my bot: Silvereaglebot

Title: Re: bot login issue?
Post by: JordanMillward_1 on November 18, 2014, 01:16:23 AM

Same issue here, and I've not changed any settings. I just logged out for 5 minutes and changed no settings on my PC, and now it refuses to log back in.

Title: Re: bot login issue?
Post by: JordanMillward_1 on November 18, 2014, 01:20:40 AM

Ahh, apparently it is because of some of the Twitch chat servers being down. We'll just have to wait it out until they're back up (you can check on www.twitchstatus.com (http://www.twitchstatus.com)).

(http://puu.sh/cUF1a/3799055cb5.png)

Title: Re: bot login issue?
Post by: AllocDK on November 18, 2014, 01:55:52 AM

When i check all the servers, the site says they are all online. But i still cant use the bot...

EDIT

Now i got online again

Title: Re: bot login issue?
Post by: andsim on November 18, 2014, 05:17:28 AM

same issue here i think block wrong bot for us

Title: Re: bot login issue?
Post by: emrerocky on November 18, 2014, 07:08:40 AM

Quote from: andsim on November 18, 2014, 05:17:28 AM

same issue here i think block wrong bot for us

This is because some of twitches servers are currently down.  We cannot do anything about this, and we will just have to wait for them to come back up.

You can check the status of the servers at http://twitchstatus.com/

(http://puu.sh/cV6oN/bd92cadde0.png)