Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: Barbadeco on September 30, 2015, 05:18:32 AM

Title: Charged multiple times
Post by: Barbadeco on September 30, 2015, 05:18:32 AM

Hi... I don't know what happened, but... I got charged several times in my paypal last month (August)! It will be possible convert into VIP/Sub time, please? In July, the same thing happened.

The dates, $5 each date:
- 21 August
- 23 August
- 26 August

In July:
- 21 July - twice
- 23 July

Thanks! 8)

Title: Re: Charged multiple times
Post by: TheNumbLock on September 30, 2015, 11:22:16 AM

It is showing 0 dollars were sent. I would check your subscriptions and make sure you didn't set up 3-4 extra.

Title: Re: Charged multiple times
Post by: Barbadeco on October 02, 2015, 05:17:20 AM

Chhabra Deepinder
Transaction ID: 38K64117RA581674V - $5,00 USD - 26 Aug 2015
Transaction ID: 6CT69814FJ169024R - $5,00 USD - 23 Aug 2015
Transaction ID: 4HV48670XF4059613 - $5,00 USD - 21 Aug 2015

Title: Re: Charged multiple times
Post by: TheNumbLock on October 02, 2015, 08:03:02 AM

Would you like to be refunded? Or be credited for the extra payments?

Also, on paypal, I would check your subscriptions and make sure they are cancelled.

Title: Re: Charged multiple times
Post by: Barbadeco on October 02, 2015, 08:59:22 AM

Credited is fine, thanks! :)

Title: Re: Charged multiple times
Post by: ExpertsOnline on October 03, 2015, 10:05:53 AM

You had setup multiple subscriptions, and also paid manually in July and August.

I have extended the VIP credit till 21st Jan 2016. Please go into PayPal and cancel any subscriptions to prevent further payments.

Regards,
Experts