Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: nartwogames on October 09, 2015, 08:40:39 PM

Title: Unable to Connect
Post by: nartwogames on October 09, 2015, 08:40:39 PM

Hello everyone!
DeepBot has been working amazing for me thus far! Today I am having an issues where I am unable to connect to the servers. When I press the "connect" button on Deep Bot I get the following message.

Logon Failed
An error occured when trying to login to DeepBot servers. Please ensure your connection is not being blocked by AV software or firewalls. For testing, I shut down all AV an firewalls to no avail. I also noticed this while trying to get to my donation system however. http://deepbot.tv/donations/donate.php?s=nartwogames

Below are two tracerts ran.

This first one is with a VPN running, and it is connecting just fine.

Code: [Select]

Tracing route to deepbot.tv [198.252.108.9]
over a maximum of 30 hops:

  1    36 ms    37 ms    37 ms  10.173.1.1
  2    38 ms    36 ms    37 ms  vl203-c9-17-c6-1.pnj1.choopa.net [216.155.131.65]
  3    38 ms    38 ms    37 ms  vl155-br2.pnj1.choopa.net [108.61.30.33]
  4    38 ms    39 ms    38 ms  ae-33.r05.nycmny01.us.bb.gin.ntt.net [128.241.2.201]
  5    43 ms    39 ms    39 ms  ae-1.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
  6    43 ms    49 ms    44 ms  ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
  7   113 ms   113 ms   112 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
  8     *      111 ms   110 ms  ae-2.r21.lsanca03.us.bb.gin.ntt.net [129.250.2.199]
  9   115 ms   113 ms   112 ms  ae-2.r05.lsanca03.us.bb.gin.ntt.net [129.250.5.86]
 10   111 ms   110 ms   111 ms  xe-0-4-0-7.r05.lsanca03.us.ce.gin.ntt.net [129.250.206.250]
 11   111 ms   110 ms   111 ms  colo-lax8.as8100.net [96.44.180.50]
 12   120 ms   120 ms   121 ms  66.63.178.162.static.quadranet.com [66.63.178.162]
 13   121 ms   120 ms   121 ms  198.252.106.2-static.reverse.arandomserver.com [198.252.106.2]
 14   120 ms   121 ms   121 ms  198.252.106.6-static.reverse.arandomserver.com [198.252.106.6]
 15   121 ms   120 ms   121 ms  198.252.108.9-static.reverse.arandomserver.com [198.252.108.9]

Trace complete.
This second is with the VPN off, and it is unable to connect.

Code: [Select]

Tracing route to deepbot.tv [198.252.99.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  hitronhub.home [192.168.0.1]
  2     8 ms     9 ms     7 ms  10.159.128.1
  3     9 ms     8 ms     8 ms  172.30.69.129
  4     8 ms    12 ms     8 ms  172.30.1.145
  5    15 ms    15 ms    14 ms  12.249.52.21
  6    20 ms    18 ms    18 ms  cr81.desia.ip.att.net [12.122.153.50]
  7    30 ms    26 ms    18 ms  cr2.cgcil.ip.att.net [12.122.153.41]
  8    19 ms    18 ms    18 ms  cgr1.cgcil.ip.att.net [12.122.132.157]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
Thank you staff!

Title: Re: Unable to Connect
Post by: Mitch on October 10, 2015, 12:42:26 AM

We where gettings ddos'd so check DeepBots Twitter.
https://twitter.com/DeepbotSupport/status/652508297782693888
Hope its get working soon.

Title: Re: Unable to Connect
Post by: emrerocky on October 10, 2015, 01:42:21 AM

With DeepBot closed, try doing this and trying again: https://www.whatsmydns.net/flush-dns.html