Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: LishyLove on November 08, 2015, 01:20:07 AM

Title: VIP Won't Update
Post by: LishyLove on November 08, 2015, 01:20:07 AM

Morning everyone, so last night when the money in paypal should have gone through to pay for deepbot it didn't and now I've lost my VIP. I have the sub set to monthly and this is the first month I have had issues. What should I do?

Title: Re: VIP Won't Update
Post by: TheNumbLock on November 08, 2015, 01:54:12 AM

Is it still the 6th for you? If yes, you will have to wait till the 7th, because the server you are connected too, it says it expires the 6th, and is still active for you, once the servers updates to the 7th, it should be back.

Title: Re: VIP Won't Update
Post by: LishyLove on November 08, 2015, 03:13:56 AM

No its the 7th now for me. I lost VIP last night the star is gone

Title: Re: VIP Won't Update
Post by: ExpertsOnline on November 08, 2015, 03:43:12 AM

Hi

You will need to contact PayPal on why the payment failed.

I can see a failed payment on the 4th of Nov.

Message from PayPal

We cannot process the following recurring payment. We will try again in five days.

Profile ID: I-3GR0L516YS28
For: Support DeepBot
Date Due: 04 Nov 2015

Title: Re: VIP Won't Update
Post by: LishyLove on November 08, 2015, 03:52:04 AM

So should I just try to pay it now? I just don't want to be overcharged

Title: Re: VIP Won't Update
Post by: LishyLove on November 08, 2015, 03:55:50 AM

I just paid it. Works now. But I will contact paypal. Thanks for the help!