Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: Rahhzay on April 08, 2016, 11:04:33 AM

Title: Monthly Donation Went Through But No VIP
Post by: Rahhzay on April 08, 2016, 11:04:33 AM: I have my donation on a recurring basis. My donation went through last night, but my DeepBot is no longer VIP. This happened to me once before. Can someone help, please?

http://i.imgur.com/oXs5Aze.png
Title: Re: Monthly Donation Went Through But No VIP
Post by: TheNumbLock on April 08, 2016, 11:19:18 AM: Did you put your twitch stream name in the twitch name box when filling out the payment form?
Title: Re: Monthly Donation Went Through But No VIP
Post by: Rahhzay on April 08, 2016, 11:57:52 AM: I did. I haven't changed it in over a year or so... I haven't had to redo the payment form since it's been on recurring for a long time now.
Title: Re: Monthly Donation Went Through But No VIP
Post by: ExpertsOnline on April 09, 2016, 01:20:00 PM: This should be fixed now - apologies for the inconvenience.
Title: Re: Monthly Donation Went Through But No VIP
Post by: EdtheDuck on April 09, 2016, 08:16:14 PM: I have the exact same problem. I've had VIP for 5+ months, no change in the monthly payment and this month I have lost VIP.
Title: Re: Monthly Donation Went Through But No VIP
Post by: Rahhzay on April 09, 2016, 11:24:49 PM: Quote from: ExpertsOnline on April 09, 2016, 01:20:00 PM
This should be fixed now - apologies for the inconvenience.

Thank you very much Experts! ♥
Title: Re: Monthly Donation Went Through But No VIP
Post by: TheNumbLock on April 10, 2016, 01:42:11 AM: Quote from: EdtheDuck on April 09, 2016, 08:16:14 PM
I have the exact same problem. I've had VIP for 5+ months, no change in the monthly payment and this month I have lost VIP.

You have VIP. Restart your client:

(http://puu.sh/oc4Gn/fe4cda2c2a.png)