Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: iclarity_tv on January 20, 2017, 03:22:57 AM

Title: Lost all users and currency after update
Post by: iclarity_tv on January 20, 2017, 03:22:57 AM: Hello all,

I updated to the latest version to resolve the login issues however everything has been wiped.

Does any of the data back up anywhere that I can restore it from?

I'm going to have a lot of angry viewers if I can't get it back.

I'm also having weird issues with the login screen where bits are chopped off. It eventually zooms in a little and lets me click the authorize button but it just stops there and doesn't log in. (See attached)

Appreciate any help.

Matt
Title: Re: Lost all users and currency after update
Post by: TheNumbLock on January 20, 2017, 04:42:07 AM: Could try running Backupmanager.exe in your Deepbot folder. Also make sure you are running as admin.

If that doesn't work, you can email the dev for a cloud backup at: deepbot@deep.sg

As for the login issue. Possibly something with the DPI. Try closing Deepbot and setting your DPI to 100%. (Guide on it: http://www.dummies.com/computers/pcs/change-your-monitors-dots-per-inch-dpi-setting/ ) Then try logging in. There is also a setting in the master settings you could try as well: Non-Standard DPI Box:

(http://i.imgur.com/IJcoAob.png)
Title: Re: Lost all users and currency after update
Post by: iclarity_tv on January 20, 2017, 05:09:49 AM: Thanks Repent,

I appreciate the quick response.

I have tried both of those options but still get the display issues. Not sure what else I can try. This was happening on the previous version when I updated that however it didn't prevent me from logging in.

Is there anything else I can try?

Fortunately I have managed to get my data files. I mistakenly installed the new version on a different drive which turns out to b a good thing.
Title: Re: Lost all users and currency after update
Post by: TheNumbLock on January 20, 2017, 05:12:59 AM: Running Deepbot as admin?
Try reinstalling Deepbot?
Try Disabling any Anti-virus/firewall while trying Deepbot/re-installing?
Title: Re: Lost all users and currency after update
Post by: iclarity_tv on January 20, 2017, 05:23:18 AM: I've got the display issue sorted now. For some reason it reverted back to 125% DPI but have managed to get it to stay on 100% now.

I have allowed it in my firewall and even turned my firewall off.

I have excluded the install folder from my anti-virus.

I have also run as administrator.

After the initial bot login screen it goes blank. If i open it again it show's me the authorize button. If i click the button it doesn't progress anything.

Is there any way to download an earlier version?
Title: Re: Lost all users and currency after update
Post by: iclarity_tv on January 20, 2017, 05:30:52 AM: Ok so the browser has now decided to start working with no changes on my end.

Either way I now have an issue when connecting as per attached screen shot. This is the same issue I had before updating. I have been using DeepBot for a few months and haven't changed any firewall settings etc.
Title: Re: Lost all users and currency after update
Post by: iclarity_tv on January 20, 2017, 05:33:03 AM: And now it has randomly decided to connect :) I'm so confused
Title: Re: Lost all users and currency after update
Post by: TheNumbLock on January 20, 2017, 06:46:24 AM: Well the servers have been slow from time to time the past few days it seems. So that could be why it is taking longer to login/connect.