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Deep Bot => Help/Support => Topic started by: iFantomeN on April 09, 2017, 12:06:13 AM

Title: Regarding auto-renew subscribtion.
Post by: iFantomeN on April 09, 2017, 12:06:13 AM

So I haven't been using deepbot the the past 2 months or so and completely didn't expect to be charged for another month out of the blue. In the past I've had to update/renew the subscription manually, but now it seems it was on auto?  >:(

I dont remember agreeing to this kind of payment method while i actively used deepbot.
Since i haven't been using my subscription for quite some time, and it now renewed itself, is there any way I could be refunded for the amount i was charged? I have already canceled the payment plan in paypal to avoid going broke! If so "Transaction ID: 9A922268DX259643G"

Title: Re: Regarding auto-renew subscribtion.
Post by: ExpertsOnline on April 09, 2017, 11:44:02 AM

Hi - Based on our logs, we can see you have setup an automated recurring payment on 8th Feb 2017. Hence the automated recurring payment on PayPal.

We have refunded the latest payment as requested.