Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Name Changes => Topic started by: LanzaUK on May 31, 2017, 01:37:13 AM

Title: Changed My Twitch Name
Post by: LanzaUK on May 31, 2017, 01:37:13 AM

Current Stream Name: itzlanza
Current Bot Name: itzlanza

New Stream Name: LanzaUK
New Bot Name: LanzaBot

Title: Re: Changed My Twitch Name
Post by: TheNumbLock on May 31, 2017, 01:59:43 AM

Permissions Updated.

If you need to update your bot's name here is the guide: http://wiki.deepbot.tv/changebotname

If you have a subscription setup, you will need to cancel your subscription on PayPal and resub under your new stream for your future payments to be automatically credited to for VIP on new account.
Guide on how to cancel an existing subscription: http://wiki.deepbot.tv/cancel_vip

Thanks,
RepentGamingTV

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 01:01:10 AM

Still having an issue using DeepBot. On the deepbot website it still is asking em to buy deepbot so i have no dashboard and i cant connect deepbot to my twitch in the deepbot  program. Please help!

Title: Re: Changed My Twitch Name
Post by: TheNumbLock on June 01, 2017, 01:08:59 AM

Logout of our site and reconnect.

Did you restart Deepbot? Tried redoing OAuth logins?

Just know, I didn't change the bot name, since I can't do that. You have to follow the guide in my first post to change it.

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 01:21:01 AM

"Your stream 'itzlanza' has been permissioned to connect to the DeepBot servers using bot account 'LanzaUK'. Start your DeepBot experience by hitting the download button below."

My old stream name was 'itzlanza' and i asked to have the permissions changed to my new stream names "LanzaUK". I've changed my bot name on my dashboard to 'LanzaUK' however deepbot is telling me that only 'itzlanza' holds permission to the beta license. Am i missing something or was my new stream name not given the permissions?

Title: Re: Changed My Twitch Name
Post by: TheNumbLock on June 01, 2017, 01:23:50 AM

Did you restart Deepbot? For OAuth bot login, make sure you are logging into the bot's twitch account and you put your stream name in the stream name box under bot login.

Then do the Streamer login, with your new twitch account. May have to hit "Not You?".

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 01:26:38 AM

Nope. all its saying is im only allowed to login in with the twitch bot account 'itzlanza'..

Title: Re: Changed My Twitch Name
Post by: TheNumbLock on June 01, 2017, 01:33:45 AM

Edit: Just noticed that your bot name wasn't updated to LanzaBot, so you would need to log into our site under "LanzaUK" and update it through the dashboard, then restart Deepbot.

Under bot login, you put your stream name "LanzaUK" in it, then for OAuth Password did you log into the twitch account "LanzaBot" which you should have created.

Then under streamer login > OAuth password > You would log into the twitch account "LanzaUK".

Because it seems you are logging into your streamer account under your bot login:

(http://i.imgur.com/xlDZhBK.png)

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 01:38:00 AM

Tried all that, even reinstalled deepbot and still not working..

Title: Re: Changed My Twitch Name
Post by: TheNumbLock on June 01, 2017, 01:45:41 AM

From what I see, your bot name is still "ItzLanza" and you are still trying to log in with the bot name "LanzaUK" instead of "LanzaBot".

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 01:48:55 AM

ive changed my bot name to lanzauk

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 02:02:34 AM

ok now its saying that the only 'twitch' account who holds the license is 'lanzabot'. What is going on? I wanted my twitch name as LanzaUK and my Bot name as LanzaBot and its all going wrong! I need to stream!

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 02:11:37 AM

It says "Incorrect login. You have logged into account 'lanzauk' while your license only permits twitch account 'lanzabot'. Please log in with the correct details"

Title: Re: Changed My Twitch Name
Post by: LanzaUK on June 01, 2017, 02:16:41 AM

now its saying incorrect bot account for 'lanzauk'. Based on your beta license you are only allowed to log in with the twitch bot account 'itzlanza'