Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: Schultizzle on June 16, 2017, 12:46:50 PM

Title: Being charged twice monthly.
Post by: Schultizzle on June 16, 2017, 12:46:50 PM

It appears I am being charged twice every month, 2 separate 5$ charges though I only have a single account registered?

Last year I was only being charged a single monthly fee, according to my PayPal statement. But starting January, its been a double charge, 2 transaction IDs and all per. Not sure what I need to provide as far as proof, hoping it's a simple lookup for my account and being able to see this happening.

Hopefully some sort of reimbursement here as well for 6 months worth of double charges.

Title: Re: Being charged twice monthly.
Post by: Mitch on June 16, 2017, 09:54:57 PM

I can see why it's doing this.
You are paying for VIP for your OLD account and NEW account.

On one of your namechanges expertsonline updated it and responded:

(https://mitchs.tech/i/865d2.png)

Title: Re: Being charged twice monthly.
Post by: BizMeister on June 21, 2017, 01:21:12 AM

Don't you just do a one time fee of $10?

Title: Re: Being charged twice monthly.
Post by: TheNumbLock on June 21, 2017, 01:41:54 AM

Yeah, the initial $10 fee is one time. It gets you the bot and 1 month of VIP for free.
 Then if you want to keep VIP, it is $5/month.