Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: SirBeeRtheLeft on July 13, 2017, 06:29:57 AM

Title: I paid for the beta and I have no access
Post by: SirBeeRtheLeft on July 13, 2017, 06:29:57 AM

I was logged into my SirBeeRtheLeft account when I purchased the beta. I received no confirmation from your site that the payment went through, but the payment did go through. I no longer have that money in my paypal account and I received the notice from paypal that the payment was received by you guys. I took a screenshot of the receipt from paypal if you'd like to see it.

Title: Re: I paid for the beta and I have no access
Post by: TheNumbLock on July 13, 2017, 09:20:19 AM

Looks like the payment was reversed or refunded. I will let the dev know of this thread. But you will have to make the payment again and have the dev unlock your account to give you access.

Title: Re: I paid for the beta and I have no access
Post by: SirBeeRtheLeft on July 13, 2017, 10:13:48 AM

Ok, well if you guys will refund that original $10 then I'll go ahead and purchase another one now. I didn't want to keep giving you guys $10 over and over again if there was a problem with the process of payment. Thanks a lot and i'm purchasing another one now.

Title: Re: I paid for the beta and I have no access
Post by: SirBeeRtheLeft on July 13, 2017, 10:19:39 AM

Purchased the new one now, I'll check back to see if I'm able to use the bot in the morning. Thank you for your time and I hope to have lots of fun with your bot!

Title: Re: I paid for the beta and I have no access
Post by: TheNumbLock on July 13, 2017, 09:21:55 PM

Your account is setup, so you should be good to go.

Title: Re: I paid for the beta and I have no access
Post by: SirBeeRtheLeft on July 23, 2017, 12:35:46 PM

Still haven't received my refund for the original beta I payed for on Date: Jul 11, 2017 Time: 21:53:33 EDT. If you guys want to keep my money in exchange for 2 extra months of VIP then I would be willing to do that. I went through the PayPal chargeback system and emailed you guys on July 11th about the problem and someone gave me a flimsy reply of "Hi - If you login to our site, you should see a download tab on the top right with installation instructions" on the 15th. They never asked what the problem was or anything! I then emailed you guys back on the 17th explaining the conversation we had in this thred and explaining that there was a problem with the transaction. I could escalate the issue through PayPal, but I'd rather settle this without them. I could PM you the details of the transaction if you'd like, but like I said before I'd rather do something else with this $10 than have it sitting in limbo.

Title: Re: I paid for the beta and I have no access
Post by: TheNumbLock on July 24, 2017, 12:20:25 AM

There is only one $10 payment. The original $10 payment was reversed/refunded as seen here:

(http://i.imgur.com/JyYk1El.png)

If you haven't received the money, then I would talk to paypal about where the $10 (9.35) is.