Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: GamesForCharity on August 13, 2017, 10:34:37 PM

Title: I was charged for another month of VIP and I don't have it
Post by: GamesForCharity on August 13, 2017, 10:34:37 PM

I was just charged on the 11th for another month of VIP (as usual) but I no longer have VIP. It says it's inactive.

Title: Re: I was charged for another month of VIP and I don't have it
Post by: TheNumbLock on August 14, 2017, 03:29:10 AM

Granted temporary vip. Messaged the dev with this thread.

Title: Re: I was charged for another month of VIP and I don't have it
Post by: GamesForCharity on August 16, 2017, 02:14:39 AM

Thanks. Hopefully I'm contacted soon. I have transactions ID's and whatever else would be needed.

Title: Re: I was charged for another month of VIP and I don't have it
Post by: ExpertsOnline on August 20, 2017, 12:21:25 AM

Hi - Your subscription is still under the stream 'GFC_Marcus'.

You will need to cancel your subscription on PayPal and resub under your new stream for your future payments to be automatically credited to for VIP on new account.
Guide on how to cancel an existing subscription: http://wiki.deepbot.tv/cancel_vip

For now I have manually moved the credits to your current licence 'GFC_'