Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Topic started by: nerdshit on September 15, 2017, 02:31:36 AM

Title: Two Problems: Payment issues and Discord integration
Post by: nerdshit on September 15, 2017, 02:31:36 AM

Hi everyone,

I've got two big issues regarding Deepbot.

1. Double Payment

It happened now the second time that my VIP stat was charged twice. Who can I contact to get my money back?

2. Discord integration doesn't work

I'm trying to connect Deepbot with Discord. It worked for almost 4 months but disconnected somehow. I followed the whole tutorial again, but everytime I want to connect the token, the checkbox named "Bot token" get's red and it doesn't work. I almost tried everything, new token, new App Bot User, but always the same red checkbox appears.

It would be nice if you could help me. Have a nice day!

Title: Re: Two Problems: Payment issues and Discord integration
Post by: TheNumbLock on September 15, 2017, 07:18:46 AM

1. Will notify the dev, but make sure you check to see if you are subbed twice: http://wiki.deepbot.tv/cancel_vip

2. I recommend downgrading the bot, which seems to work for people with this issue: https://my.pcloud.com/publink/show?code=XZ2XcoZRYxaopdv62XPHipoopqB2YQmWRky

Of course this doesn't solve the problem at hand but it'll give a good indication as to what I can report back

Title: Re: Two Problems: Payment issues and Discord integration
Post by: nerdshit on September 16, 2017, 05:49:25 PM

Hello TheNumbLock,

yes there were two payments and I cancelled it now. How can I get my money back? Because I payed now 2 months twice for the bot. :(

I will try the downgrade and tell you if it worked. Thanks so much for your help!

Title: Re: Two Problems: Payment issues and Discord integration
Post by: TheNumbLock on September 17, 2017, 02:04:34 AM

Already notified the dev of this thread for the refund. No ETA tho.

Title: Re: Two Problems: Payment issues and Discord integration
Post by: nerdshit on September 20, 2017, 01:55:20 PM

Thank you!
And the Downgrade didn't work. Same issue.

Title: Re: Two Problems: Payment issues and Discord integration
Post by: nerdshit on October 15, 2017, 05:54:00 AM

Still no help about the payment or the Discord functionality. Alpha didn't work out, it crushed everytime, same as the standard Deepbot.

Title: Re: Two Problems: Payment issues and Discord integration
Post by: TheNumbLock on October 16, 2017, 04:53:13 AM

Latest alpha has all discord fixes. Maybe try generating new tokens.