Deep Bot - Twitch Streamer Assistant

Deep Bot => Help/Support => Name Changes => Topic started by: surgeblank on November 11, 2017, 06:50:59 PM

Title: Name Change
Post by: surgeblank on November 11, 2017, 06:50:59 PM

Current Stream Name: DyreBlank
Current Bot Name: izunabot

New Stream Name: surgeblank
New Bot Name: izunabot

Title: Re: Name Change
Post by: ExpertsOnline on November 12, 2017, 12:05:47 AM

Stream Permissions updated.

You will need to cancel your subscription on PayPal and resub under your new stream for your future payments to be automatically credited to for VIP on new account.
Guide on how to cancel an existing subscription: http://wiki.deepbot.tv/cancel_vip

Regards,
Experts

Title: Re: Name Change
Post by: surgeblank on November 12, 2017, 02:01:33 PM

I have canceled my payment subscription however I am recieving this message when authenticating. "Incorrect account login. You have logged into account 'surgeblank', while your licence only permits twitch account 'izunabot'".

Stream Name: surgeblank
Bot Twitch Name: izunabot

Title: Re: Name Change
Post by: ExpertsOnline on November 13, 2017, 12:21:47 AM

It appears you are trying to login to the bot account section with your main account. For the bot account you need to login using the twitch account 'izunabot'