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Deep Bot => Help/Support => Topic started by: reksne on April 16, 2019, 03:40:21 PM

Title: Deepbot does not sync roles wqith discord
Post by: reksne on April 16, 2019, 03:40:21 PM

Hello,

since few days deepbot does not sync the roles with discord.
in my case some viewer donated and now they r gold vips but in discord that is not shown up. one is still a normal viewer and the other is still silver vip.

yes i closed the bot and did all silence updates and disconnected it to, but nothing helps.

Title: Re: Deepbot does not sync roles wqith discord
Post by: Dante557 on April 26, 2019, 05:10:03 AM

Hey there,

Regarding the one which is still a normal viewer:
Have they followed the guide outlined here? http://wiki.deepbot.tv/discord_integration-viewer_setup (http://wiki.deepbot.tv/discord_integration-viewer_setup)?

Regarding the one which is still a Silver VIP and not Gold:
1) Have the Gold VIP role been created via Master Settings?
2) When was the last full sync? (This will be shown at the bottom of the initial screen on the master settings window in Deepbot)