Messages

1

Help/Support / Re: Charged twice in less than a month.

« on: December 31, 2016, 09:41:47 PM »

Thank you very much for taking care of this in a prompt matter. Sorry for the inconvenient. Have a great day and Happy New Year!

2

Help/Support / Re: Charged twice in less than a month.

« on: December 31, 2016, 09:35:20 PM »

NVM.... My apologies, you were right. I had indeed to subscriptions. I just have no idea how that happened. I have canceled 1 of them, however, one last payment was made before I was able to cancel this.

Please refund or credit to my VIP (whatever is easier for you)

Sorry for the inconvenience

3

Help/Support / Re: Charged twice in less than a month.

« on: December 31, 2016, 09:28:34 PM »

Hello guys,

So it happened again I got charged twice. Once yesterday and once today. Something must not be right.... in my PayPal acc I only got 1 recurring payment to DeepBot and somehow I'm getting charged twice every month as 2 different transactions. Any idea why?

Here are the transaction numbers:

7FG1327615946310K

4YU43317SB654613H

4

Help/Support / Re: Charged twice in less than a month.

« on: December 06, 2016, 01:45:21 PM »

Yes, please.

Once again, please make sure you DO NOT refund this month's as I wish to continue with the service.

Thank you for taking care of this matter.

5

Help/Support / Re: Charged twice in less than a month.

« on: December 06, 2016, 07:19:25 AM »

Hi,

Thanx for the prompt response to this issue. I have checked the subscriptions in PayPal and I have only one (1) recurring payment to DeepBot. Please go ahead and refund the money to my account.

Please make sure that you don't refund this months payment as I wish to continue using the service.

Thanx again!

6

Help/Support / Charged twice in less than a month.

« on: December 05, 2016, 10:01:43 PM »

Hello,

I was looking into my PayPal ACC and I noticed that on multiple occasions I have been charged twice in 1 month  . I have attached some screen shots cause one can only post 4 attachments per post but I have 6 screen shots showing the charges. I have included transactions IDs for all charges.

The first time I was charge was on Sept 30, 2016 (ID: 59479306986175614) then again on Oct 1 , 2016 (ID: 1XN34793PL285745A) then again on Oct 30, 2016 (ID: 9X901493KN215484R) then again on Nov 5, 2016 (ID: 9LG905908U1254502) then again on Nov 26, 2016 (ID: 30987337EX220764Y) and i just got charged Dec 5, 2016 (ID: 7TF8123500535102C).

I been using DeepBot for 3 months (since Sept 30,2016) and if my math doesn't fail me, that should be 3 x $5 = $15 and so far I have been charged $30.

Any idea as to why is this happening? And how can we fix this? 

7

Help/Support / Re: Bot Errors/Crashing? Please read this first

« on: May 30, 2016, 06:35:31 PM »

Every time I try to save the settings for my followers it crashes. All I'm trying to do is award points to my viewers when they become followers but when i click the save button, all it do is crash. I tried re-installing and running as an admin but it still crashes.

Here is the log:
pastebin.com/vbVvJij6

Suggestion:
Enable copy and paste!

8

Closed Beta Applications / Re: Closed Beta Applications Phase 2 - Now Open

« on: May 24, 2016, 02:27:42 PM »

1) From a good streamer Terrais, also a deepbot user
2) Mogabie
3) MogaBot
4) 6pm-12am CT every day of the week
5) Not at the moment
6) 13 - 20 on a regular day and peaked at 72 when hosted by Crytek
7) Yes. Im currently using anhk bot

System Edit : Application accepted. Install complete. Thanks for the support!