Messages

1

Name Changes / Name Change (Streamer)

« on: March 10, 2017, 02:23:06 AM »

Please can my subscription be transferred from iclarity_tv to ttv_iclarity?

2

Help/Support / Re: Lost all users and currency after update

« on: January 20, 2017, 05:33:03 AM »

And now it has randomly decided to connect I'm so confused

3

Help/Support / Re: Lost all users and currency after update

« on: January 20, 2017, 05:30:52 AM »

Ok so the browser has now decided to start working with no changes on my end.

Either way I now have an issue when connecting as per attached screen shot. This is the same issue I had before updating. I have been using DeepBot for a few months and haven't changed any firewall settings etc.

4

Help/Support / Re: Lost all users and currency after update

« on: January 20, 2017, 05:23:18 AM »

I've got the display issue sorted now. For some reason it reverted back to 125% DPI but have managed to get it to stay on 100% now.

I have allowed it in my firewall and even turned my firewall off.

I have excluded the install folder from my anti-virus.

I have also run as administrator.

After the initial bot login screen it goes blank. If i open it again it show's me the authorize button. If i click the button it doesn't progress anything.

Is there any way to download an earlier version?

5

Help/Support / Re: Lost all users and currency after update

« on: January 20, 2017, 05:09:49 AM »

Thanks Repent,

I appreciate the quick response.

I have tried both of those options but still get the display issues. Not sure what else I can try. This was happening on the previous version when I updated that however it didn't prevent me from logging in.

Is there anything else I can try?

Fortunately I have managed to get my data files. I mistakenly installed the new version on a different drive which turns out to b a good thing.

6

Help/Support / Lost all users and currency after update

« on: January 20, 2017, 03:22:57 AM »

Hello all,

I updated to the latest version to resolve the login issues however everything has been wiped.

Does any of the data back up anywhere that I can restore it from?

I'm going to have a lot of angry viewers if I can't get it back.

I'm also having weird issues with the login screen where bits are chopped off. It eventually zooms in a little and lets me click the authorize button but it just stops there and doesn't log in. (See attached)

Appreciate any help.

Matt

7

Help/Support / Re: Unable to login after installing

« on: October 27, 2016, 07:20:21 PM »

Hello Repent,

I can confirm that I have an account for iclaritybot which I have been using with a different bot previously. I can also confirm that the login details are correct as the twitch authorization page accepts them and passes the oauth details back to deep bot.

It's when I click connect on deep bot that it says that I don't have a deep bot account for iclaritybot even though I signed up and paid yesterday.

8

Help/Support / Unable to login after installing

« on: October 27, 2016, 04:26:19 PM »

Hello,

I have just downloaded and installed DeepBot but have been unable to login.

When I enter my bot account details I get a message saying that DeepBot is in closed bets and the account does not have access.

My bot user is iClarityBot
My twitch user is iClarity_TV

Please could you provide some advice?

Regards
Matt