Messages

1

Help/Support / Re: Sub Manager has wrong Twitch sub count

« on: October 12, 2017, 04:37:52 PM »

I am still having this issue. I have tried updating to Alpha version but it is still not pulling the correct subs from Twitch. I am a Twitch partner, not affiliate.

Can you please help with this.

2

Help/Support / Sub Manager has wrong Twitch sub count

« on: August 10, 2017, 05:19:44 PM »

Sub Manager has been showing the wrong Total Sub count for over a month now. It is not pulling the correct number. Therefore I cannot move the subs to a VIP class because it is not correct.

I have updated to the latest beta version. How do I fix this issue?

3

Help/Support / Re: Sub Manager disabled

« on: June 03, 2017, 12:58:08 AM »

We both purchased the beta around October 2016 so the 1 month VIP is long passed. However, his beta license includes the sub manager and mine does not for some reason.

I don't feel that I should have to pay for VIP now just to get the sub manager when I paid for the beta 8 months ago and it should be included.

4

Help/Support / Re: Sub Manager disabled

« on: June 02, 2017, 05:47:16 PM »

Yes I purchased the VIP subscription today to get the Sub features, but I don't understand as I paid for the Closed Beta license before which should have include the sub features as it is working for my friend with his beta license. He is not VIP but still has the sub manager feature.

Is there different version of closed beta license?

5

Help/Support / Re: Sub Manager disabled

« on: June 02, 2017, 02:00:46 AM »

Like I said it's been over 2 months now and Deepbot client is still not allowing me to manage subs. I restart the client every day so it should have pulled my partner status by now.

You can see my partner status is active here:
https://www.twitchtools.com/channel/jabeeltabletopgamercrew

If a Deepbot Admin could please assist with this I would greatly appreciate it.

6

Help/Support / Re: Sub Manager disabled

« on: June 02, 2017, 01:49:24 AM »

A friend of mine is also using the Beta license we both purchased it around the same time and he has access to the Sub Manager feature.

I have already tried redoing the OAuth logins. Also tried completely removing and installing the client again and still not working.

If there something that can be reset on Deepbot servers to recognize that I am a Twitch partner?

7

Help/Support / Sub Manager disabled

« on: June 02, 2017, 12:20:38 AM »

I am a Twitch Partner for more than 2 months now and I am using Deepbot Beta license. I am still not able to manage my subs, the Sub Manager button is grayed out.  I have tried re-setting the OAuth passwords, reinstalling Deepbot client, restarting the client many times but it is still not working.

Please help!