« previous next »
Pages: [1]

Author Topic: Error Connecting after update  (Read 2455 times)

0 Members and 1 Guest are viewing this topic.

HisandHergaming

  • Youngling
  • *
  • Posts: 5
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Hisandhergaming
Error Connecting after update
« on: September 22, 2014, 05:13:58 AM »
im having issues logging into deepbot after the update i did on it its giving me the error. and error has occurred when trying to log in please ensure u have access to the beta and try again later?????? PLEASE HELP this error occured after i did the update for deepbot last night
Logged

ExpertsOnline

  • Creator
  • Councilor
  • *****
  • Posts: 2656
  • Karma: +289/-24
    • View Profile
  • Twitch Name: expertsonline
Re: Error Connecting after update
« Reply #1 on: September 22, 2014, 06:14:03 AM »
Please can you confirm the bot name and stream name? Possibly a screenshot of your config tab?
Is there anything in the errorlog201409.txt file in the logs folder?
Logged

HisandHergaming

  • Youngling
  • *
  • Posts: 5
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Hisandhergaming
Re: Error Connecting after update
« Reply #2 on: September 22, 2014, 07:09:24 AM »
yea bot name is vaderbot_ and twitch name is HisandHerGaming
Logged

Explicit Li

  • Youngling
  • *
  • Posts: 10
  • Karma: +0/-0
    • View Profile
  • Twitch Name: ExplicitLi
Re: Error Connecting after update
« Reply #3 on: September 22, 2014, 09:16:48 AM »
I am experiencing the same thing. After the update I haven't been able to connect.
Logged

HisandHergaming

  • Youngling
  • *
  • Posts: 5
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Hisandhergaming
Re: Error Connecting after update
« Reply #4 on: September 22, 2014, 09:33:59 AM »
yea really getting annoying lol streaming now and deepbot is still not working!! i just wont connect
Logged

ExpertsOnline

  • Creator
  • Councilor
  • *****
  • Posts: 2656
  • Karma: +289/-24
    • View Profile
  • Twitch Name: expertsonline
Re: Error Connecting after update
« Reply #5 on: September 22, 2014, 02:49:30 PM »
HisandHergameing :

As discussed over teamviewer, the issue was the Hotspot VPN protection which was blocking the responses from DeepBot servers.
Disabling that resolved the issue.

ExplicitLi : Please can you confirm if you have any programs/firewalls active? If so, could you try disabling those temporarily to confirm if they are the issue?
Logged

sahand675

  • Guest
Re: Error Connecting after update
« Reply #6 on: November 17, 2014, 01:43:39 AM »
i also need help with this please help me
Logged

ExpertsOnline

  • Creator
  • Councilor
  • *****
  • Posts: 2656
  • Karma: +289/-24
    • View Profile
  • Twitch Name: expertsonline
Re: Error Connecting after update
« Reply #7 on: November 18, 2014, 10:21:13 PM »
Sah : I can't see your login requests reaching the servers. Most likely, you have a firewall/Proxy/VPN/anti virus that is blocking access to DeepBot.
Please try disabling these one at a time to find the culprit software.

Regards,
Experts
Logged

sahand675

  • Guest
Re: Error Connecting after update
« Reply #8 on: November 22, 2014, 03:58:36 AM »
i removed my anti virus and turned off firewall still the same message, i have the error file " errorlog201409" if that helps
Logged
Pages: [1]
« previous next »