Author Topic: Issues connecting  (Read 1818 times)

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VioletAnia

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Issues connecting
« on: October 18, 2015, 02:31:19 AM »
Hello guys,

I just got the link for deep so i'm really new, forgive the noob question. >.<
I tried to follow the instructions from the video, filled in my stuff, clicked OAuthPassword, confirmed my twitch account but it won't connect? >.<
Anyone know what i should do/try?

Thanks!
Violet

« Last Edit: October 18, 2015, 04:29:13 AM by VioletAnia »

TheNumbLock

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Re: Issues connecting
« Reply #1 on: October 18, 2015, 03:21:16 AM »
Can you take a screenshot of your config tab?
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

VioletAnia

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Re: Issues connecting
« Reply #2 on: October 18, 2015, 04:29:57 AM »
Oh dear, it didn't insert the image that i put up. sorry!
hope this link works ^^
http://imgur.com/0x5zQKv

TheNumbLock

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Re: Issues connecting
« Reply #3 on: October 18, 2015, 05:12:15 AM »
On our side, your bot's name is thekittenmod:

Old Name: RepentGamingTV
Twitch: Here

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Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

VioletAnia

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Re: Issues connecting
« Reply #4 on: October 18, 2015, 02:18:34 PM »
Well i typed in thekittenmod earlier and it came up with the same thing, linking screen shot below. Sorry >.<
http://imgur.com/cAdw6qW

TheNumbLock

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Re: Issues connecting
« Reply #5 on: October 19, 2015, 02:59:22 AM »
You did the OAuth Login for both bot login and streamer login?

Try going to both your streamer and bot account on twitch.tv > Settings/Options > connections > Remove deepbot.tv and test.deepbot.tv.

Then try logging in with OAuth Logins again.
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

VioletAnia

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Re: Issues connecting
« Reply #6 on: October 19, 2015, 05:49:57 AM »
Yes i oauth both the stream and bot logins.
It seems to take the information i.e. stream title but it doesn't like the bot. "It just keeps popping up with Incorrect account login. Please login to the twitch bot account."
I entered deepbot but there wasn't an option to remove test.deepbot. And then i retried oauth-ing but it didn't work, i also tried those steps after restarting deep bot.
Would the problem have anything to do with PointsName, that's the only other thing i've changed???
Sorry >.<

VioletAnia

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Re: Issues connecting
« Reply #7 on: December 04, 2015, 06:26:08 PM »
Reopening this thread... i noticed that windows 10 wasn't on the list of OS's that could be used so i switched back to 8.1.
When it tells me to OAuth Password under "bot twitch name", i can't log in and twitch can't find "thekittenmod" on twitch.
Sorry for being a hassle >.<

ExpertsOnline

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Re: Issues connecting
« Reply #8 on: December 04, 2015, 10:23:47 PM »
The bot does run on Windows 10.

For the bot login, you actually need to own a second account on twitch. Please create an account for your bot to use, and we can update your licence.

Regards,
Experts