Author Topic: Unable to chat - stream chat AND streamer chat broken  (Read 3132 times)

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chrisis

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Unable to chat - stream chat AND streamer chat broken
« on: March 19, 2016, 08:30:15 AM »
I'm unable to post either to my stream's chat or even to the Streamer Chat tab. I did update after first noting I couldn't post to my stream's chat.

I've set the chat server to irc.chat.twith.tv and tried both ports 6667 and 443.

Incidentally, bot commands (both timed and otherwise) are not working either.

I can, however, connect to chat and view the chat stream in the bot tab.

chrisis

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #1 on: March 19, 2016, 08:34:20 AM »
Here's the error log I'm getting:

Quote
19 Mar 13:12:48,815 - Error -Unable to log stream info.
Version : 0.8.6.0
Message : The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Stack Trace :
   at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)
   at System.Net.WebClient.UploadValues(String address, NameValueCollection data)
   at DeepBot.DeepBotAPI.DeepBotStreamInfo.#lgb.#hlb(Object )
------------------------------

chrisis

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #2 on: March 19, 2016, 08:41:48 AM »
After I reviewed that error message I switched back to 6667 and now it's working again... weird. but fixed now.

TheNumbLock

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #3 on: March 19, 2016, 09:24:38 AM »
I recommend updating your client as well.
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PoweredByPixels

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #4 on: March 19, 2016, 10:05:33 AM »
I am having issues with the chat as well. As far as I recall this started happening with the last update (currently on version 0.8.9.0 as far as I can tell).

I have not changed any settings, and these are the symptoms:

- Cannot chat with my streamer name (Streamer account shows as connected on the Config panel, account does not show up in the list of accounts)
- Cannot write in the Streamer Chat (Can read, just not write)
- Bot seems to not be connected to chat properly, he doesn't write in chat and only accepts commands via whisper

Anyone else having these issues?

TheNumbLock

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #5 on: March 19, 2016, 10:58:04 AM »
What server/port are you using? Has your account been migrated to new chat servers from twitch?
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antinull

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #6 on: March 19, 2016, 10:43:13 PM »
I am also having the same issues
I have not been migrated to the new server
I tried re-installing deep bot (BAD IDEA DON'T DO THIS IT MESSES UP EVEN YOUR DATABASE BACKUPS)
I still can't chat inside of deep bot or use the "streamer chat"
I am up to date and can't for the life of me figure this out

The weird part: my bot account connects to my main chat and can chat but the streamer account wont

EDIT: after all of this suddenly my chat started working, like just now
Now I need to figure out how to restore my user database

EDIT 2: Deepbot installed to the root of my boot drive.... rather than program files
yeah, so replacing the wrong files doesn't get you very far LOL
« Last Edit: March 19, 2016, 10:52:21 PM by antinull »

antinull

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #7 on: March 20, 2016, 10:40:34 PM »
update:
Upon next launch chat was not working again

Wasp_46

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #8 on: March 21, 2016, 01:54:03 AM »
Same here since last update no more chat working. Please fix it fast.

 can i switch back to last version ?

TheNumbLock

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Re: Unable to chat - stream chat AND streamer chat broken
« Reply #9 on: March 21, 2016, 02:09:01 AM »
update:
Upon next launch chat was not working again

On the config tab, if you are connected to irc.twitch.tv, then please switch to one of the 192 servers with port 443.

If you channel has been migrated to new chat servers, use irc.chat.twitch.tv with port 443 or 6667.

Port 6667 may not work for some.

Same here since last update no more chat working. Please fix it fast.

 can i switch back to last version ?


On the config tab, if you are connected to irc.twitch.tv, then please switch to one of the 192 servers with port 443.

If you channel has been migrated to new chat servers, use irc.chat.twitch.tv with port 443 or 6667.

Port 6667 may not work for some.
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport