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Author Topic: Vip exclusive error  (Read 2625 times)

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mattstadon86

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Vip exclusive error
« on: April 05, 2017, 05:10:05 AM »
I pay the 5$ a month for the exclusive content but they are blocked still.
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Dante557

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Re: Vip exclusive error
« Reply #1 on: April 05, 2017, 05:42:42 AM »
Have you have a name change at any point?
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mattstadon86

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Re: Vip exclusive error
« Reply #2 on: April 05, 2017, 05:48:56 AM »
yes and i already set up payment for the new name
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Dante557

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Re: Vip exclusive error
« Reply #3 on: April 05, 2017, 06:01:14 AM »
What is your new name? It'll help me see if the system actually received the payment at all
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mattstadon86

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Re: Vip exclusive error
« Reply #4 on: April 05, 2017, 06:07:46 AM »
its xripthedream. iv had 2 payments process already both on the 28th
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Dante557

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Re: Vip exclusive error
« Reply #5 on: April 05, 2017, 06:35:59 AM »
Assuming $10 for January and $5 for February before your name change?

Anyway it looks like the payment itself still came under your old name



I've sent it to Experts to get the VIP transferred over to your new name. In the meantime you will need to cancel your old recurring payment as it appears to be still active. Please follow this guide if you're not sure how to do this http://wiki.deepbot.tv/cancel_vip. After the VIP runs out (when it's transferred) I recommend waiting until that VIP ends before you set up another recurring payment under your new name.

Thanks,
Dante557
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mattstadon86

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Re: Vip exclusive error
« Reply #6 on: April 05, 2017, 06:42:54 AM »
Canceled, thanks for the help. Any idea how long it'll take to switch over?
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Dante557

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Re: Vip exclusive error
« Reply #7 on: April 05, 2017, 06:52:43 AM »
How long? How about now.

Restart your bot. You should see VIP features shine before your eyes again
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mattstadon86

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Re: Vip exclusive error
« Reply #8 on: April 05, 2017, 06:54:07 AM »
Lpl thanks bro appreciate the help
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