« previous next »
Pages: [1]

Author Topic: Anti-virus/firewall error blocking login  (Read 2510 times)

0 Members and 1 Guest are viewing this topic.

jdmckinney78

  • Youngling
  • *
  • Posts: 13
  • Karma: +1/-0
    • View Profile
  • Twitch Name: jdmckinney78
Anti-virus/firewall error blocking login
« on: January 23, 2017, 08:58:05 AM »
anyone else getting this login when they attempt to login?

An error occurred when trying to loin to DeepBot servers.  Please ensure your connection is not being blocked by an anti-virus software or firewalls.

I definitely dont have a firewall up and my anti-virus software isnt blocking anything.  Also made sure i am on the latest update 0.9.12.3.
Logged

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: Anti-virus/firewall error blocking login
« Reply #1 on: January 23, 2017, 09:17:27 AM »
Usually means there is some sort of connection issue.

Running as admin?

Run DBupdater.exe in your Deepbot folder. From what I see, you are still on an old update.

If your updater is crashing, please replace the one in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
« Last Edit: January 23, 2017, 09:26:12 AM by RepentGamingTV »
Logged
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

jdmckinney78

  • Youngling
  • *
  • Posts: 13
  • Karma: +1/-0
    • View Profile
  • Twitch Name: jdmckinney78
Re: Anti-virus/firewall error blocking login
« Reply #2 on: January 23, 2017, 01:17:45 PM »
tried both, (Run as admin and updater) still getting same error. And updater is telling me i am on the latest version.
Logged

jdmckinney78

  • Youngling
  • *
  • Posts: 13
  • Karma: +1/-0
    • View Profile
  • Twitch Name: jdmckinney78
Re: Anti-virus/firewall error blocking login
« Reply #3 on: January 23, 2017, 01:49:35 PM »
nevermind..found the issue...for some reason, even though i was running the updater, it wasnt actually updating the software.  Had to uninstall and reinstall.
Logged

keith knight

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
  • Twitch Name: https://www.twitch.tv/excaliburxbatou
Re: Anti-virus/firewall error blocking login
« Reply #4 on: December 01, 2018, 01:24:54 AM »
Running the Update for Deepbot fixed all my issues trying to connect
Logged
Pages: [1]
« previous next »