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Monthly Donation Accepted, But No VIP Services Enabled?
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Topic: Monthly Donation Accepted, But No VIP Services Enabled? (Read 1157 times)
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SpartanM064
Youngling
Posts: 4
Karma: +0/-0
Twitch Name: SpartanM064
Monthly Donation Accepted, But No VIP Services Enabled?
«
on:
September 07, 2015, 10:19:17 AM »
Hello!
My monthly donation to Project DeepBot was accepted but I've lost access to the extra DeepBot features. I was wondering if my recent name change has anything to do with this drop in services...?
Thank you in advance for your response!
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TheNumbLock
Advisor
Councilor
Posts: 4776
Karma: +137/-5
Twitch Name: TheNumbLock
Re: Monthly Donation Accepted, But No VIP Services Enabled?
«
Reply #1 on:
September 07, 2015, 10:23:12 AM »
When you first get deepbot, you get one month of VIP. VIP is $5 a month, you can make a payment here:
http://deepbot.tv/pay/
VIP Features:
http://deepbot.deep.sg/wiki/VIP+Streams
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Old Name: RepentGamingTV
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ExpertsOnline
Creator
Councilor
Posts: 2656
Karma: +289/-24
Twitch Name: expertsonline
Re: Monthly Donation Accepted, But No VIP Services Enabled?
«
Reply #2 on:
September 08, 2015, 01:02:43 AM »
Yes - It was due to your name change.
As mentioned on the name change post (
http://deepbot.deep.sg/forums/index.php?topic=4556.msg23798#msg23798
), you will need to cancel your existing subscription and resub with the new stream name. We can't change the paypal subscription settings.
For now, I have moved the payment to your new account, so you should again have access to the VIP features.
Regards,
Experts
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