Author Topic: Monthly Donation Went Through But No VIP  (Read 2262 times)

0 Members and 1 Guest are viewing this topic.

Rahhzay

  • Youngling
  • *
  • Posts: 8
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Rahhzay
Monthly Donation Went Through But No VIP
« on: April 08, 2016, 11:04:33 AM »
I have my donation on a recurring basis. My donation went through last night, but my DeepBot is no longer VIP. This happened to me once before. Can someone help, please?

http://i.imgur.com/oXs5Aze.png

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: Monthly Donation Went Through But No VIP
« Reply #1 on: April 08, 2016, 11:19:18 AM »
Did you put your twitch stream name in the twitch name box when filling out the payment form?
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

Rahhzay

  • Youngling
  • *
  • Posts: 8
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Rahhzay
Re: Monthly Donation Went Through But No VIP
« Reply #2 on: April 08, 2016, 11:57:52 AM »
I did. I haven't changed it in over a year or so... I haven't had to redo the payment form since it's been on recurring for a long time now.

ExpertsOnline

  • Creator
  • Councilor
  • *****
  • Posts: 2656
  • Karma: +289/-24
    • View Profile
  • Twitch Name: expertsonline
Re: Monthly Donation Went Through But No VIP
« Reply #3 on: April 09, 2016, 01:20:00 PM »
This should be fixed now - apologies for the inconvenience.

EdtheDuck

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
  • Twitch Name: EdTheDuck101
Re: Monthly Donation Went Through But No VIP
« Reply #4 on: April 09, 2016, 08:16:14 PM »
I have the exact same problem. I've had VIP for 5+ months, no change in the monthly payment and this month I have lost VIP.

Rahhzay

  • Youngling
  • *
  • Posts: 8
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Rahhzay
Re: Monthly Donation Went Through But No VIP
« Reply #5 on: April 09, 2016, 11:24:49 PM »
This should be fixed now - apologies for the inconvenience.

Thank you very much Experts! ♥

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: Monthly Donation Went Through But No VIP
« Reply #6 on: April 10, 2016, 01:42:11 AM »
I have the exact same problem. I've had VIP for 5+ months, no change in the monthly payment and this month I have lost VIP.

You have VIP. Restart your client:

Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport