Author Topic: Viewers can't unlink old Twitch username for Discord integration  (Read 5915 times)

0 Members and 1 Guest are viewing this topic.

sushidoe

  • Youngling
  • *
  • Posts: 13
  • Karma: +0/-0
    • View Profile
  • Twitch Name: SushixPANDA
So I'm aware that the username migration has been implemented natively within Deepbot, and for the most part that works just fine. My issue is, and I've seen people asking about this with no real response, once a user has linked their Twitch account via Deepbot for Discord connection and they've changed their username, the Twitch name that their Discord account is attached to no longer exists and they are unable to a. disconnect this old username and b. connect their Discord to the new one. I need this as I use a !regular command so that people can renew their VIP status themselves, and with their Discord account no longer able to ping back to the old username they had they no longer can be automatically designated a Discord role and it just inconveniences everyone. I seriously am confused that from what I can tell there is no method for a Discord username to be disconnected from a Twitch account entry in the bot, even by myself. I have one example of a viewer which created a new Twitch account instead, before the username change functionality appeared, and we quickly realized their Discord was permanently attached to their old account. Can you guys implement a way for the permissions link (via !link in the active Discord channel) to allow UNlinking instead of a permanent commitment? I can't really do anything about my viewers changing their usernames on Twitch and it is really disappointing that they are stuck once they do, even if the bot can transfer point/hour statistics over, it is apparently unable to transfer or even modify/remove Discord user links.

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: Viewers can't unlink old Twitch username for Discord integration
« Reply #1 on: June 20, 2017, 11:07:19 PM »
So first off, did you do the !rename user command? (!rename oldusername newusername) Then the user needs to go to discord > settings > connections > remove/re-connect with new twitch account > Then DM the bot on Discord with the command "!link refresh".
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

sushidoe

  • Youngling
  • *
  • Posts: 13
  • Karma: +0/-0
    • View Profile
  • Twitch Name: SushixPANDA
Re: Viewers can't unlink old Twitch username for Discord integration
« Reply #2 on: June 21, 2017, 12:27:26 AM »
So first off, did you do the !rename user command? (!rename oldusername newusername) Then the user needs to go to discord > settings > connections > remove/re-connect with new twitch account > Then DM the bot on Discord with the command "!link refresh".

Hey, thanks for the prompt reply. I was unaware of the "!link refresh" command ability until now; I have notified people about this and hopefully it can resolve this situation. Cheers!