Author Topic: No Points added for follows/subs  (Read 1280 times)

0 Members and 1 Guest are viewing this topic.

Don_Karamba

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Don_Karamba
No Points added for follows/subs
« on: July 26, 2017, 05:07:01 AM »
Hi there!

A while ago the point adding mechanic stopped working for subs and follows.

I have absolutely no clue why. Everything else with points works well (song requests, earning for watching and so on).
I am connected with streamlabs. So I concider that the problem lies maybe somwhere in this connection, but I don't know how to fix it.

Help please :)

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: No Points added for follows/subs
« Reply #1 on: July 26, 2017, 06:52:12 AM »
Follows should work. As for subs, if partnered, try the latest alpha update. If an affiliate, then you may have to wait for it. If gamewisp, could try redoing gamewisp connection.
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

Don_Karamba

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Don_Karamba
Re: No Points added for follows/subs
« Reply #2 on: August 10, 2017, 04:01:30 AM »
Hi there!

I still have issues with the points for follows and subs. The follow, sub and resub is noticed by deepbot but still no points added.

Really don't know what to do. :(

Best regards

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: No Points added for follows/subs
« Reply #3 on: August 10, 2017, 04:15:36 AM »
Can you screenshot your notification settings for follows and subs?
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

Don_Karamba

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
  • Twitch Name: Don_Karamba
Re: No Points added for follows/subs
« Reply #4 on: August 14, 2017, 05:30:15 AM »
now it seems working. guess I did a misstake at installing the update.

thank you for your help and sorry for the circumstances :)