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Author Topic: Error Connecting after update  (Read 2449 times)

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HisandHergaming

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Error Connecting after update
« on: September 22, 2014, 05:13:58 AM »
im having issues logging into deepbot after the update i did on it its giving me the error. and error has occurred when trying to log in please ensure u have access to the beta and try again later?????? PLEASE HELP this error occured after i did the update for deepbot last night
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ExpertsOnline

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Re: Error Connecting after update
« Reply #1 on: September 22, 2014, 06:14:03 AM »
Please can you confirm the bot name and stream name? Possibly a screenshot of your config tab?
Is there anything in the errorlog201409.txt file in the logs folder?
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HisandHergaming

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Re: Error Connecting after update
« Reply #2 on: September 22, 2014, 07:09:24 AM »
yea bot name is vaderbot_ and twitch name is HisandHerGaming
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Explicit Li

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Re: Error Connecting after update
« Reply #3 on: September 22, 2014, 09:16:48 AM »
I am experiencing the same thing. After the update I haven't been able to connect.
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HisandHergaming

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Re: Error Connecting after update
« Reply #4 on: September 22, 2014, 09:33:59 AM »
yea really getting annoying lol streaming now and deepbot is still not working!! i just wont connect
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ExpertsOnline

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Re: Error Connecting after update
« Reply #5 on: September 22, 2014, 02:49:30 PM »
HisandHergameing :

As discussed over teamviewer, the issue was the Hotspot VPN protection which was blocking the responses from DeepBot servers.
Disabling that resolved the issue.

ExplicitLi : Please can you confirm if you have any programs/firewalls active? If so, could you try disabling those temporarily to confirm if they are the issue?
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sahand675

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Re: Error Connecting after update
« Reply #6 on: November 17, 2014, 01:43:39 AM »
i also need help with this please help me
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ExpertsOnline

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Re: Error Connecting after update
« Reply #7 on: November 18, 2014, 10:21:13 PM »
Sah : I can't see your login requests reaching the servers. Most likely, you have a firewall/Proxy/VPN/anti virus that is blocking access to DeepBot.
Please try disabling these one at a time to find the culprit software.

Regards,
Experts
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sahand675

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Re: Error Connecting after update
« Reply #8 on: November 22, 2014, 03:58:36 AM »
i removed my anti virus and turned off firewall still the same message, i have the error file " errorlog201409" if that helps
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