Yes, but I've gotten the problem resolved.
Turns out in the "Activation Command" area, the command must be in all lowercase (i.e. !bankheist not !BankHeist).
If the command is currently saved with uppercase lettering, you must hit the reset button, save, exit deepbot, restart deepbot, open the field and refill all the areas you want changed.
(you may not have to reset DeepBot, but I do this for "just in case" scenarios)
Big thanks to Arctomian for helping me figure out the solution.