DeepBot Wont Connect

[TheNumbLock]

Maybe you have a virus protector, stopping deepbot from connecting?

[emrerocky]

I can see many successful connections.  Are you sure that you are having a problem?

[LuckyRae132]

Maybe you have a virus protector, stopping deepbot from connecting?

I have turned off all protection and tried connecting, same result.

I can see many successful connections.  Are you sure that you are having a problem?

RepentGamingTV also said that I was connecting fine, but on my screen it just stays saying "connecting", which means I can't even click on the other tabs. The only tabs I can access when it says this are "Config", "Forums", and "User list". And since it won't connect, when I go onto user list, it shows just a blank white space.

[LuckyRae132]

  So DeepBot staff see my bot connecting successfully, but on my screen it shows the "connecting..." and I cannot access any of the tabs you can use when connected. I've uninstalled and re installed deepbot a couple times now, and I don't know what else to do. I had DeepBot in May 2014, and it worked fine. Now that I want to get back into streaming, the bot just wont connect for me!

[TheNumbLock]

You probably tried all of these, but I am gonna try and do it all in one post.

- Running the Bot as admin?
- Tried Different Ports/Server on the Bot Login on the Config Tab?
- Install/Repair .NET Framework 4.5.2: https://www.microsoft.com/en-us/download/details.aspx?id=42642
- Install/Repair C++ Redis (x86 and x64) : http://www.microsoft.com/en-sg/download/details.aspx?id=30679
- No Virus Scanner Blocking the program?
- Maybe on windows firewall, you blocked access for deepbot.
- You are updated on all the latest updates for windows?

Do you have anything in the errorlogs? (C:\Deepbot folder>Logs>Errorlog.txt)
What windows are you on?

[LuckyRae132]

You probably tried all of these, but I am gonna try and do it all in one post.

- Running the Bot as admin?
- Tried Different Ports/Server on the Bot Login on the Config Tab?
- Install/Repair .NET Framework 4.5.2: https://www.microsoft.com/en-us/download/details.aspx?id=42642
- Install/Repair C++ Redis (x86 and x64) : http://www.microsoft.com/en-sg/download/details.aspx?id=30679
- No Virus Scanner Blocking the program?
- Maybe on windows firewall, you blocked access for deepbot.
- You are updated on all the latest updates for windows?

Do you have anything in the errorlogs? (C:\Deepbot folder>Logs>Errorlog.txt)
What windows are you on?

Running bot as admin.
Tried every port and server.
Installed .NET Framework.
Installed C++ Redis.
Turned off Norton when trying to connect.
Turned off windows firewall when connecting.
No errors.
I am running Windows 8.1.

Edit: I could record a video of what happens when I press connect, if that would help.

[TheNumbLock]

You could. But the problem is you hit connect, it says connecting, and doesn't do anything, right?

Can you go to other tabs? Or is it frozen?

Try this:

- Right click deepbot>Go to Properties>Compatibility>Run this program in compatibility mode for Widows 8.1?
- Check the General Tab>Uncheck Read-Only (If it is checked.)

(I don't know much about windows 8.)

I am running out of ideas/possible solutions. Never had this problem with a user, usually one of those things in the list I posted, work. :/

[ExpertsOnline]

I believe the most likely case is that your computer may be infected with a HTTPS proxy (Fiddler Root) which is preventing a secure connection to the deepbot servers.

To test this, simply open the API website in a browser ( https://api.deepbot.tv/ ) and check the SSL certificate (http://puu.sh/gcb5a/a66e09c770.png).
If it says fiddler root or *do not trust* then your computer is infected with a HTTPS proxy which is intercepting secure web traffic.

Regards,
Experts

[LuckyRae132]

I believe the most likely case is that your computer may be infected with a HTTPS proxy (Fiddler Root) which is preventing a secure connection to the deepbot servers.

To test this, simply open the API website in a browser ( https://api.deepbot.tv/ ) and check the SSL certificate (http://puu.sh/gcb5a/a66e09c770.png).
If it says fiddler root or *do not trust* then your computer is infected with a HTTPS proxy which is intercepting secure web traffic.

Regards,
Experts

Experts, I entered the API into a browser, and its response was a picture that said "Identity Verified" and showed the api.deepbot.tv url. Nothing said "Do not trust" or no warnings/errors showed up.

[LuckyRae132]

You could. But the problem is you hit connect, it says connecting, and doesn't do anything, right?

Can you go to other tabs? Or is it frozen?

Try this:

- Right click deepbot>Go to Properties>Compatibility>Run this program in compatibility mode for Widows 8.1?
- Check the General Tab>Uncheck Read-Only (If it is checked.)

(I don't know much about windows 8.)

I am running out of ideas/possible solutions. Never had this problem with a user, usually one of those things in the list I posted, work. :/

Just tried this compatibility for windows 8, same thing happens.

I have no idea why this isn't working.

I purchased this bot in May, 2014, and it worked on the same computer without a single problem. I just recently purchased it, and the program opens completely fine, but when I click "connect" it just keeps saying "connecting...".

I haven't done anything different to my computer since last year, I quit using it and haven't turned it on since around December, 2014. I just recently started streaming again, and I loved this bot when I had it last, so came back to re apply for the beta.

I will record a very short video of what happens when I click connect.

Link to youtube video:

https://www.youtube.com/watch?v=kwwEGk9Bwmo&feature=youtu.be

[fatewinters]

Hey, I'm experiencing the exact same issues. It started about 2 hours ago and I have been running deepbot for months without issue until just now. Edit: I rebooted my computer and it fixed the problem so if you haven't tried rebooting yet, give it a try.

[LuckyRae132]

Hey, I'm experiencing the exact same issues. It started about 2 hours ago and I have been running deepbot for months without issue until just now.

Have you tried the list of solutions RepentGamingTV has stated above?

Last year my DeepBot ran completely without error. My connecting problem just randomly started out of no where this past week or so.

[emrerocky]

The best thing to do would be to get on Teamviewer so that we can debug the issue further.

[LuckyRae132]

The best thing to do would be to get on Teamviewer so that we can debug the issue further.

Any way to further contact you? Direct messages, or teamspeak server? Skype?

[jagger]

Its them same here, when i connect deppbot connect and disconnect.