So I made a topic about a month ago for the bot that runs in the stream I moderate for, was directed to the thread to apply for whitelisting of the bot. That worked great (and you guys had a fast response, thank you!) up until two nights ago, when we tried to enable the bot's ability to receive whispers as well as send them. When we first enabled the receiving of whispers, it worked great! We tested it out off-stream with a few users just to be sure it was good, but the next day, whispered commands wouldn't work at all (not even just the ones initiated from in-chat). I emailed Twitch to make sure it wasn't on their end, and they said they couldn't find anything wrong: "We’ve also confirmed the user can send and receive whispers normally, and can’t find any recent blocks for the user either."
The streamer has tried unchecking/rechecking the whisper enabling option (which was all we had to do to get it to work when we first tried it), and checked for updates, he says he updated it yesterday. Where do we start with troubleshooting this?
