Deep Bot - Twitch Streamer Assistant
Deep Bot => Help/Support => Topic started by: Dante557 on January 18, 2017, 04:52:37 AM
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Due to SSL certs renewing (This is the same as it was last year but we were more prepared for it this time) you need to ensure you are on the latest version of Deepbot.
At the time of writing that is 0.9.12.3. Any version below this will present you difficulty logging in.
To update to the latest version please run DBUpdater.exe as admin. If it does happen to fail, close it and try again.
We are sorry for any inconvenience this causes.
Thanks,
Dante557
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if we have that version and still have this problem?? tried like 10 times
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Having problems aswel, cant seem to login.
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Same I have the version he is talking about but it will not log in
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also same here. I streamed at noon EST today and ended at 3pm EST, after that i can not login to deepbot. i am also running the latest verison
Update: I also checked to see if maybe my bot account was deleted by Twitch, since they are getting ready to do their " Purge ", and its still an active account. Not sure if that would have anything to do with it.
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Same... about to go live and can't login. Bummed!! I have 0.09.12.3, fyi. Just updated a few days ago when having similar issues and it was corrected. Back to square one..
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Im still having the problem even updated to the latest one :/
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Yeah, I can't log in either... :o
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I also cannot log in
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I also cannot login. Am running the latest update. My error says 'An error occurred when trying to login to DeepBot serrvers. Please ensure your connection is not being blocked by anti-virus software or firewalls'. I have triple checked and can confirm that Deepbot is in the 'allowed' list for both my anti virus and firewall. Eep. I'm happy to uninstall and reinstall to give that a shot but don't know wherte to find the download AND don't want my viewers to lose all of their points.
Thanks,
Chloe
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cant login either :x same issue as everyone above :x
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Hello,
I'm still having this issue and I'm running the current version. Please provide an ETA as to when we can expect to log in without issue.
Thank you in advance!
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Same cant login still and website cant authorize me either. Any answers yet?
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To the recent login issues the past 30 mins, it is the servers. Hang tight.
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>:( Been trying to log in for 2 days now and still says can't connect? any idea as to when this is going to be fixed?
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>:( Been trying to log in for 2 days now and still says can't connect? any idea as to when this is going to be fixed?
Your issue may be that you are not updated to 0.9.12.3 if it is the past two days.
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my client is up to date and I too can't login, checked my error log and this is what is says:
27 Jan 20:08:22,135 - Error -Unable to login
Version : 0.9.12.3
Message : The remote server returned an error: (500) Internal Server Error.
Stack Trace :
at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)
at System.Net.WebClient.UploadValues(String address, NameValueCollection data)
at DeepBot.DeepBotNotification.#3gb.#2gb()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at DeepBot.DeepBotNotification.#8gb.MoveNext()
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I too am having the same issue. It worked perfectly fine 2 hours ago but suddenly started saying: "Login Failed: An error occurred when trying to login to DeepBot servers. Please ensure your connection is not being blocked by anti-virus software or firewalls." I checked firewalls and ran as administrator to no avail. I have the latest version too. Please help!! I cannot stream without this!
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exactly the same situation for me than what Dreamangelcore just described
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To the recent login issues the past 30 mins, it is the servers. Hang tight.
Twitch or DeepBot servers? Also, any ETA as you said that almost 2 hours ago.
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can we get an update or no? we are all in the dark here and we pay to use this monthly. delaying my stream for an hour plus now
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Services should be coming back online now. Apologies for the issues caused.
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It is working now, Thank-you so much!!
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im not so much having a problem with log in so much as it is a matter that even with having renewed the VIP deepbot is not letting me connect my channel/bot channel with the stream. keeps telling me i dont have beta access even though its never been a problem before with VIP. the dashbourd even shows im good through march.
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I'm still having problems. Can't connect to the update server when I run dbupdater as admin.
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im not so much having a problem with log in so much as it is a matter that even with having renewed the VIP deepbot is not letting me connect my channel/bot channel with the stream. keeps telling me i dont have beta access even though its never been a problem before with VIP. the dashbourd even shows im good through march.
Looks like you have logged in fine on the latest update (I would double check you are on update, 0.9.12.3 on the About tab tho). Tried redoing OAuth logins as well on the config tab.
I'm still having problems. Can't connect to the update server when I run dbupdater as admin.
Please replace the updater in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
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I'm still having problems. Can't connect to the update server when I run dbupdater as admin.
Please replace the updater in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
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Thanks for the reply. I replaced the dbupdater with the one you linked and the same happened. I have version 0.9.7.1 currently and can't connect.
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Please replace the updater in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
Thanks for the reply. I replaced the dbupdater with the one you linked and the same happened. I have version 0.9.7.1 currently and can't connect.
Strange. Should work, as long as you put the DBupdater.exe in your Deepbot folder and replaced the old one with it. Then you ran DBupdater.exe as admin?
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im not so much having a problem with log in so much as it is a matter that even with having renewed the VIP deepbot is not letting me connect my channel/bot channel with the stream. keeps telling me i dont have beta access even though its never been a problem before with VIP. the dashbourd even shows im good through march.
Looks like you have logged in fine on the latest update (I would double check you are on update, 0.9.12.3 on the About tab tho). Tried redoing OAuth logins as well on the config tab.
I'm still having problems. Can't connect to the update server when I run dbupdater as admin.
Please replace the updater in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
ive double triple quadruple checked the Oauth and sign ins. and still tells me i dont have access to use the bot. it will not connect without the access that has been paid for and is listed under my profile as being active and the bot will not allow access. i have replaces the updater and have made sure i am on the latest update multiple times. and still all the same result. i would really like to be able to use the bot that i have been using for many months now have paid for access to use.
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im not so much having a problem with log in so much as it is a matter that even with having renewed the VIP deepbot is not letting me connect my channel/bot channel with the stream. keeps telling me i dont have beta access even though its never been a problem before with VIP. the dashbourd even shows im good through march.
Looks like you have logged in fine on the latest update (I would double check you are on update, 0.9.12.3 on the About tab tho). Tried redoing OAuth logins as well on the config tab.
I'm still having problems. Can't connect to the update server when I run dbupdater as admin.
Please replace the updater in the DeepBot directory with this one : http://deepbot.tv/download/DBUpdater.exe and run it to update to the latest version.
ive double triple quadruple checked the Oauth and sign ins. and still tells me i dont have access to use the bot. it will not connect without the access that has been paid for and is listed under my profile as being active and the bot will not allow access. i have replaces the updater and have made sure i am on the latest update multiple times. and still all the same result. i would really like to be able to use the bot that i have been using for many months now have paid for access to use.
Not entirely sure why you can't connect. Your last connection was 1-23-2017 and you were on the latest update. Maybe an anti-virus? Tried reinstalling Deepbot? Try reinstalling required software (Step D.) here: http://wiki.deepbot.tv/faq#common_solutions
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Hey guys,
since like 2 Days i can't log in into my Bot. After clicking on "connect", the bot is online for like 1-2 Minutes, but in this time i can't do anything in my Channel with it.
After this time it disconnects automatically.
Cheers zonixx
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Running Deepbot as admin?
Made sure any anti-virus or firewall isn't blocking Deepbot?
Tried changing the port it connects to?
Tried redoing OAuth Logins for both Streamer and Bot login?e