« previous next »
Pages: [1]

Author Topic: Monthly Donation Accepted, But No VIP Services Enabled?  (Read 1084 times)

0 Members and 1 Guest are viewing this topic.

SpartanM064

  • Youngling
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
    • Twitch Account
  • Twitch Name: SpartanM064
Monthly Donation Accepted, But No VIP Services Enabled?
« on: September 07, 2015, 10:19:17 AM »
Hello!

My monthly donation to Project DeepBot was accepted but I've lost access to the extra DeepBot features. I was wondering if my recent name change has anything to do with this drop in services...?

Thank you in advance for your response!
Logged

TheNumbLock

  • Advisor
  • Councilor
  • **
  • Posts: 4776
  • Karma: +137/-5
    • View Profile
  • Twitch Name: TheNumbLock
Re: Monthly Donation Accepted, But No VIP Services Enabled?
« Reply #1 on: September 07, 2015, 10:23:12 AM »
When you first get deepbot, you get one month of VIP. VIP is $5 a month, you can make a payment here: http://deepbot.tv/pay/

VIP Features: http://deepbot.deep.sg/wiki/VIP+Streams
Logged
Old Name: RepentGamingTV
Twitch: Here

Need help ASAP?
Join Deepbot's Discord: Discord.Deepbot.tv
Deepbot's Twitter: @DeepSupport

ExpertsOnline

  • Creator
  • Councilor
  • *****
  • Posts: 2656
  • Karma: +289/-24
    • View Profile
  • Twitch Name: expertsonline
Re: Monthly Donation Accepted, But No VIP Services Enabled?
« Reply #2 on: September 08, 2015, 01:02:43 AM »
Yes - It was due to your name change.

As mentioned on the name change post (http://deepbot.deep.sg/forums/index.php?topic=4556.msg23798#msg23798), you will need to cancel your existing subscription and resub with the new stream name. We can't change the paypal subscription settings.

For now, I have moved the payment to your new account, so you should again have access to the VIP features.

Regards,
Experts
Logged
Pages: [1]
« previous next »