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Author Topic: Some of my viewers arent geting any points  (Read 1336 times)

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EsquadraoMAV

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Some of my viewers arent geting any points
« on: March 14, 2017, 01:45:02 AM »
Hi,

It's been a while since I've been receiving complaints from some users of my channel that aren't recieving any points for watching my livestream. I use this points to my raffle. What is causing this issue? Please someone could help?
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TheNumbLock

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Re: Some of my viewers arent geting any points
« Reply #1 on: March 14, 2017, 06:59:48 AM »
Is the loyalty point timer enabled? Can you screenshot the config tab and the master settings > Point options?
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EsquadraoMAV

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Re: Some of my viewers arent geting any points
« Reply #2 on: March 21, 2017, 09:01:13 AM »
This one?
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TheNumbLock

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Re: Some of my viewers arent geting any points
« Reply #3 on: March 21, 2017, 09:17:03 AM »
So you have it set to where viewers need to type at least something every 5 mins to get points. IF they are lurking or don't do that, they will not get points. Also, I recommend updating.
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EsquadraoMAV

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Re: Some of my viewers arent geting any points
« Reply #4 on: March 23, 2017, 01:35:03 AM »
Ok. I turn both options off ("Only issue points to viewers active in chat/ Activate points multiplier...") and updated the bot. I will see how the things going. Thanks!
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