Subscriber/VIP Inquiry

[X9Angel]

Hi,

One of my regular viewer is/was subscribed to me with Twitch Prime for two months in a row. This month, I think he didn't resub 'cause he doesn't have his subscriber badge nor did he share his sub.

However, Deepbot seems to think he's still a subscriber and renewed his VIP 'til the beginning of December. I'm confused which is right or wrong. I don't know if it's a Deepbot issue or a Twitch related issue. Any help would be appreciated. Thank you.

- Angel

[X9Angel]

Hi,

Anybody else have noticed the same issue or could possibly help? Any help would be appreciated. Thank you in advance.

- Angel

[TheNumbLock]

Wait, so it renewed on November 24th, but only till till the beginning of December? That is 7 days, which is probably a grace period that was implemented.

[X9Angel]

No, in User Database in the Notes section, the bot says the viewer renewed November 10th and his sub is set to expire December 9th.

However, when the viewer in question chats during the stream, he doesn't have a sub badge at all. Hence, I'm confused if it's an issue with the bot or not.

Or if Twitch implemented a way for subscribers to hide their sub badge which I'm unaware of.

[TheNumbLock]

Did the viewer get a name change?

[X9Angel]

No, he didn't get a username change. That's why I don't understand the bot thinks the viewer resubscribed unless the viewer can somehow hide his sub badge.