Huge problem!@!@

[Itiasterfp]

I found a huge problem today...I started my stream and one of my viewers checked there points and had 10(what they start with) same with everyone else...Why did the point log reset itself? PLEASE HELP AND FIX

[ExpertsOnline]

Could you attach the errorlog.txt file in the logs folder?

Also backups should be available for you to restore the points, if you want.
To do so, go to where you have installed Deepbot (Typically C:\DeepBot - Twitch Streamer Assistant)
Navigate to the backups folder
There is a readme file explaining what the different folders in there contain, but typically you want to either be looking in folder 1 (1 hr backups) or folder 2 (3 hr backups), depending on when you started experiencing these problems
Copy the "users" file that is before the time that you edited your username in the database. This file will have numbers after it.
Go back to the main folder and delete the "users" file
Paste the users file you copied from the backups folder and then rename it so it just reads "users"

[Itiasterfp]

Heres error.txt copied and pasted:

05 Jun 16:46:00,700 - 0.4.3.3: Crashed Input string was not in a correct format.
05 Jun 16:46:00,897 - 0.4.3.3: Crashed    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToInt32(String value)
   at DeepBot.Main.pointsMins_Enter(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnEnter(EventArgs e)
   at System.Windows.Forms.Control.NotifyEnter()
   at System.Windows.Forms.ContainerControl.UpdateFocusedControl()
05 Jun 16:46:04,153 - 0.4.3.3: Crashed Input string was not in a correct format.
05 Jun 16:46:04,185 - 0.4.3.3: Crashed    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToInt32(String value)
   at DeepBot.Main.pointsMins_Enter(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.TextBoxBase.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
05 Jun 16:46:05,995 - 0.4.3.3: Crashed Input string was not in a correct format.
05 Jun 16:46:05,996 - 0.4.3.3: Crashed    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToInt32(String value)
   at DeepBot.Main.pointsMins_Enter(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.TextBoxBase.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
05 Jun 17:19:16,525 - 0.4.3.3: Error saving Music text files for ID : TFtAdOv4ibU. The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at DeepBot.Music.panelMusic.playVideo(String id)
06 Jun 15:10:08,401 - 0.4.3.3: Error saving Music text files for ID : TFtAdOv4ibU. The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at DeepBot.Music.panelMusic.playVideo(String id)
06 Jun 15:10:08,937 - 0.4.3.3: Error saving Music text files for ID : TFtAdOv4ibU. The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at DeepBot.Music.panelMusic.playVideo(String id)
07 Jun 10:11:13,150 - 0.4.3.3: Error saving Music text files for ID : TFtAdOv4ibU. The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at DeepBot.Music.panelMusic.playVideo(String id)

[Itiasterfp]

Also this is going to be a stupid question...But could you like make a gif or something showing how to replace a backup, Sorry im not so smart today im a little off my typical self. But if you could that would be awesome